Young’s and Co Brewery PLC General terms of business
In these General terms of business, the following words shall mean:- “Client” - the person, firm or company making a booking or staying at the Hotel; “Young’s Hotel(s)” - a hotel operated by Young’s and Co Brewery PLC. These terms apply to all bookings except to the extent that specific terms apply for a particular booking. Confirmation of a booking by the Client is deemed acceptance of these terms.
All published rates include VAT or local service charges and taxes at the current rate. The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charges and taxes or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.
Bookings must be guaranteed for the first night’s accommodation by a major credit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of the Hotel or saver rates, full pre-payment may be required. At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments. Corporate clients payment is due as per pre-arranged agreement.
Arrival and departure
Bedrooms are usually available from 2pm local time on the day of arrival. Departure is by 11am local time. There may be occasions, at times of high demand, when our Clients can check in and use all the Hotel facilities, but the bedroom is still being prepared.
Most Hotels have their own car park which is usually free to residents. Some Hotels, however, have limited on-site parking and Clients are advised to check with the Hotel whether there is a charge for off site parking. The Hotel does not accept responsibility for damage to, or theft from, or theft of vehicles parked on Hotel premises.
Cancellations, amendments and non-arrivals
There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 12pm local time the day prior to arrival unless the terms of the booking state otherwise e.g. saver rates which are pre-payment only and non-refundable/ non-amendable. In the event of non-arrival or cancellation after 12pm local time the day prior to arrival and where the booking has been guaranteed, a charge equivalent to one night’s accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges. For this purpose the Hotel reserves the right to set-off the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the Client, where applicable. If the Hotel cancels before 2pm local time on the day prior to the scheduled arrival, the Hotel’s liability to the Client will be no greater than the amount paid by the Client in respect of any booking. If the Hotel cancels after 2pm local time on the day prior of arrival, the Hotel’s liability will be limited to the charge for one night’s accommodation. Where possible the Hotel may assist but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that the Hotel is unable to accommodate the Client. A cancellation number will be provided at the time of cancellation and this should be retained for future reference.
Settlement of the bill in full, less any advance payments, must be made prior to departure from the Hotel. Upon arrival the Hotel reserves the right to request pre-authorisation of the client’s credit card or where payment is to be by cash, accommodation is required to be paid in advance for the entire stay and room charges are available only if a pre-authorisation has been taken on check-in. All major credit and debit cards are accepted. Company cheques are not accepted without prior clearance. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals. All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected. The Hotel may charge interest at a rate of two percentage points per year above national base rate on any outstanding balance before and after judgement. While resident in the hotel the Client may order food and drink etc. and have these items added to his or her account for payment at the end of the stay. Payment for such food and drink etc. must be made at the end of the Client’s stay or within three months of the date on which the purchase is made, whichever is the earlier.
Children aged 18 years and under must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Hotel. Subject to the availability of suitable accommodation, children aged 12 years and under stay free when sharing a room with two adults, on the basis of one child per adult. Children will be charged at £5 per child for breakfast. Children under 2 years old eat free. At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate. Disabled guest rooms A number of hotels offer modified facilities for use by disabled guests. As needs do vary, guests are requested to check with the hotel direct before booking.
Smoking is not allowed anywhere in the hotel including guest bedrooms. Guests found to be smoking in their room will be charged a fee equivalent of the full rate of one nights accommodation in order to remove the bedroom from availability for 24 hours for cleaning.
Dogs and other pets
Pets are accepted solely at the discretion of the Hotel and, with the exception of guide dogs, are not allowed in public places. Clients and guests are asked to check in advance with the Hotel. A small charge may be made for each pet, except for guide dogs. The Client is responsible for controlling the pet and will be liable for any damage, spoilage or injury however caused by the pet.
The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
It is the policy of the Hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.
Comments and complaints
Any comment or complaint regarding the stay should be made to the General Manager at the time of visit so that the matter can be resolved immediately. Alternatively, write within 7 days to the Hotel’s General Manager or to the Guest Relations Manager at Young’s Hotels, Riverside House 26 Osiers Road Wandsworth London SW18 1NH.
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client is limited to the price of the booking. Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client. The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control. The Hotel does not accept responsibility whatsoever for damage to, or theft from or theft of, vehicles parked on the Hotel premises. Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay to the Hotel on demand the amount required to make good or remedy any such damage. Third party liability Young’s Hotels do not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by Young’s Hotels. Any claim, demand, charge, suit, or damages which may be incurred by the Client or their guests (or any person claiming thereunder) shall be made directly with such third parties and Young’s Hotels shall render all reasonable assistance in this regard.
The Client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
The information provided by the Client may be processed by Young’s and Co Brewery PLC for the purposes it has notified the Information Commissioner. By confirming the booking, the Client consents to this processing of the information.
These terms will be construed in accordance with English law and the Hotel and Client submit to the non-exclusive jurisdiction of the English courts.
Internet facilities are provided by third party providers. Where these facilities are available in Hotels, the client acknowledges that there may be disruption to the connection without prior notice and the Hotel shall not be liable whatsoever for such disruption. The client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or in contravention of any license will indemnify the Hotel and Young’s and Co Brewery PLC against any claim demand suit proceeding prosecution arising therefrom.